YOUR AGREEMENT WITH TOURICE TRAVEL
By using our services, you are signifying your agreement with the following terms and conditions, on behalf of yourself
and all members of your traveling party.

1. PLEASE CHECK YOUR DOCUMENTS
Please check your documents when you receive them. You agree to review your itinerary and other travel
documents for accuracy and to inform us promptly of any issues. The names on your documents must match
your government-issued ID.

2. AGENT FOR SUPPLIERS
Tourice Travel PVT LTD . and its independent travel advisors (collectively “we” or “us”) act as sales agents for
any airline, hotel, car-rental company, tour operator, cruise line, or other service provider named in your
itinerary or confirmation (“Suppliers”). We are not responsible for the acts or omissions of the Suppliers or
their failure to adhere to their own schedules, provide services or refunds, financial default, or failure to honor
future trip credits. You acknowledge that your travel plans may be interrupted or cancelled by the Supplier, a
government entity, or other third party over which we have no control. You further acknowledge that the
Supplier’s own cancellation, rebooking and refund policies, subject to any applicable law that is now or may
later be in effect, will govern your rights and remedies, including your right to receive a refund. We have no
special knowledge regarding the financial condition of the Suppliers and no liability for recommending a trip
credit in lieu of a refund.

3. RISKS OF TRAVEL
We assume no responsibility for and shall not be liable for the acts or omissions on the part of any other party
not under our control or any acts of God, unsafe conditions, terrorism, health hazards including pandemics,
illness, weather hazards, or the suitability for a disabled person of any portion of any trip. We have no special
knowledge of dangers during travel or at destinations. It is your personal decision to travel, and you are doing
so with full knowledge of current travel recommendations, ultimately it is your responsibility to understand
and abide by all requirements and restrictions when traveling. This may include the following: travel reason
affidavit forms; online travel authorizations; airline safety & health requirements, such as health forms,
screenings, face coverings; in-country requirements, such as periodic temperature checks, quarantine, face
coverings; visas. Failure to meet the requirements and/or restrictions puts you at risk for fines, quarantine or
deportation at your expense.

4. CHECK-IN
Minimum check-in for domestic flights is 1 to 2 hour,s international flights is 2 to 3 hours. Due to heightened
security measures, it is advised you allow extra time before scheduled departure. Failure to arrive within your
airline’s specified time could result in denied boarding.

5. PROOF OF IDENTITY
All passengers must present accepted photo identification such as a passport or other state or government-
issued photo.

6. PASSPORTS
You must have a passport to travel to another country. International destinations may have additional
requirements such as a visa that you must obtain prior to departure, different immigration requirements apply.
Many countries require your passport to be valid for six months or more after your date of entry. Some
countries require both parents’ consent for minors to travel.

7. EXCURSION AND PROMOTIONAL FARES
Most discount fares involve certain restrictions. A change in carrier(s) flight(s), time(s) or routing(s) could result
in a carrier demanding a full fare. Obtain agency or airline assistance before making changes.

8. PRICE INCREASES
Travel arrangements involving airline and cruise components are subject to Suppliers’ supplemental price
increases that may be imposed by the supplier and/or government, even after you have completed your
purchase. Suppliers have their own contracts covering cancellation penalties and other terms and conditions,
and you may be bound by those contracts regardless of whether you receive notice of their terms. some
suppliers (such as airlines, car rental companies, hotels, and cruise lines) may have other mandatory fees that
we have not been made aware of and We are not responsible for such undisclosed fees.

9. PRICE DROPS
If a Supplier drops the price of a trip after booking, we will try to assist you with rebooking if the Supplier
allows it, and a fee may apply.

10. LOWEST FARES
We have endeavoured to secure the lowest possible fare, suitable for your travel requirements, based on
space available at the time of booking. However, we cannot guarantee that the fare indicated on the ticket will
be the lowest possible fare at departure date.

11.TOUR, CRUISE AND PACKAGE PRICES
Tour, cruise and package prices are subject to change without notice due to currency fluctuations, tariff
changes or increase in operational costs. In addition, group tours/packages are based on a minimum number
of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be
imposed on all passengers.

12.RESERVATION RULE VIOLATIONS
 You agree not to purchase a ticket or tickets containing flight segments that you will not be using, such as a
“point-beyond”, “hidden-city”, or “back-to-back tickets”. You further agree not to purchase a round-trip ticket
that you plan to use only for one-way travel. If you do not use one of the flights in your reservation, the airline
will cancel your remaining itinerary, and it may confiscate your frequent flyer points.

13. CREDIT CARD MERCHANT
If a Supplier does not provide the service or ceases operations, your recourse is against the Supplier, not us.
You agree not to initiate a chargeback against us or a refund request that is not authorized by this Agreement
and to pay any and all legal fees incurred by us in disputing any such claim for refund.

14. REFUNDS
We reserve the right to charge processing fees in the event of refunds, cancellations and other services. To
change or cancel your flight itinerary, you must do so prior to originally scheduled departure. No value remains
after departure. If you are holding guaranteed hotel or car reservations you wish to cancel, you must contact
the vendor directly adhering to their cancellation policy. We are not responsible to pay you for any loss you
incur due to your failure to travel or your failure to follow the change or cancel policies of any travel vendor.

 
15. OVERBOOKING
Airline flights may be overbooked. A person denied boarding on a flight may be entitled to a compensatory
payment. The rules for denied boarding compensation are available at all ticket counters.

16.LIMITATIONS OF RESPONSIBILITY AND DISCLOSURE
TOURICE TRAVEL acts solely as a booking agent for disclosed principal Suppliers and is not the source or
provider of any travel service. The Suppliers whose names appear in travel documentation are those actually
responsible for providing the travel services purchased, and you consent to the use of those Suppliers. Tourice
Travel is not responsible if a restaurant, tour operator, cruise line, or other service provider on your tour is
unable to or fails to accommodate your dietary restrictions or requirements.

17. PAYMENTS, CANCELLATIONS, AND CHANGES TO BOOKINGS
You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your
travel bookings through TOURICE TRAVEL. By submitting a credit card authorization form to TOURICE TRAVEL,
you agree to allow TOURICE TRAVEL to use your payment method to purchase travel products from our
Suppliers on your behalf. excepting in cases of fraud, you agree not to file any dispute with your bank or credit
card company to avoid or violate any booking terms and conditions of tourice travel or its suppliers, including
cancellations or changes of itinerary or arrangements for reasons beyond the control of tourice travel or its
suppliers. if you attempt to chargeback, reverse or recollect a previously authorized trip payment, tourice
travel reserves the right to collect all additional costs, fees and expenses associated with such chargeback,
reversal or recollection, including, without limitation, attorney fees. All payments for travel are due prior to
departure according to each Supplier’s terms and conditions of booking. You understand that failure to make
final payment or any violation of a Supplier’s conditions of purchase may result in cancellation of your
reservations, in your being denied access to any flights, tours, hotels, cruises, or other travel services, or in
your forfeiting any monies paid for your reservations. In some cases, there is NO REFUND once a booking is
made and under deposit. You may not be entitled to a refund if you change or cancel your travel plans after
confirmation of a booking. All cancellation requests must be sent to TOURICE TRAVEL in writing. Certain
bookings may not be able to be changed, and you will be responsible for any increases in cost imposed by the
Supplier, as well as any TOURICE TRAVEL or Supplier change fees. When tour, cruise or package prices are
based on Suppliers’ contract rates, you will not be entitled to any refund for any unused portion of travel. If
you are holding guaranteed hotel or car reservations you wish to cancel, you must contact the vendor directly
adhering to their cancellation policy. We are not responsible to pay you for any loss you incur due to your
failure to travel or your failure to follow the change or cancel policies of any travel vendor.

18. WE STRONGLY RECOMMEND TRAVEL INSURANCE
If you elect to purchase travel insurance, the terms of the policy will dictate whether, and to what extent,
coverage for any financial loss may exist under the circumstances of a pandemic, pre-existing medical
conditions, and other policy exclusions.

19. SUPPLIER BANKRUPTCIES
If an airline or other Supplier declares bankruptcy, it is not obligated to honor your reservation made before
bankruptcy or to refund tickets issued before the bankruptcy. Travel agents are not allowed to refund tickets
on airlines which have declared bankruptcy. Money given to a travel agent immediately becomes the property
of the airlines, and we are required by laws to comply with airlines’ orders. The airline might continue service,
limit service, or stop completely.

20.RESERVATION OF RIGHTS AND CHANGES TO THESE TERMS
We reserve the right, in our sole discretion, to change these Terms and Conditions at any time. Updated
versions of the Terms will be posted on our website and are effective immediately on posting.

21. CLAIMS DEADLINE AND EXCLUSIVE JURISDICTION
You agree to present any claims against us within 30 days after your trip ends and not later, and to file suit
within one year of the incident, and you acknowledge that this expressly limits the applicable statute of
limitations to one year. You agree that the courts in Zimbabwe, will be the exclusive jurisdiction for all claims
brought by you or us, and you hereby submit to the personal jurisdiction of those courts. Tourice Travel, shall
not in any case be liable for damages other than compensatory damages, and you waive any right to claim
punitive or exemplary damages. You agree that you may only bring claims in your individual capacity and not
as plaintiffs or class members in any class action, proposed or purported class action, or other representative
action, regardless of the type of proceeding. These Terms and Conditions (and any other terms and conditions
referenced herein) constitute the entire agreement between the Client and Tourice Travel with respect to
travel bookings made with Tourice Travel by any means, and it supersedes all prior or contemporaneous
communications and proposals, whether electronic, oral, or written, between Client and Tourice Travel with
respect to communications with Tourice Travel. A printed version of this agreement and of any notice given in
electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these
Terms and Conditions to the same extent and subject to the same conditions as other business